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Unable to process payment

Ticket Info

ID TKT-001
Status Open
Topic Billing
Created By john.doe
Created At 01 Mar 2025, 09:15
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Unable to process payment

🟢 Created by john.doe • 01 Mar 2025, 09:15
john.doe • 01 Mar 2025, 09:16
Hi, I am unable to process my payment. The page shows an error after I click the Pay button.
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support • 01 Mar 2025, 10:05
Hello john.doe, thank you for reaching out. Could you please share the error message you are seeing?
john.doe • 01 Mar 2025, 10:20
It says "Payment gateway timeout". I have tried twice already.
U
🔵 Updated by support • 01 Mar 2025, 10:22
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support • 01 Mar 2025, 10:25
We are investigating the gateway issue. We will update you shortly.